We can ship to worldwide range. Normally, all orders are shipped by HK post office registered air mail with free shipping charge unless express delivery is requested.
The most orders are shipped on the same day or next day. The delivery to US will take about 6-10 business days, and to the other most countries usually takes about 7~14 business days. If express delivery, it takes about 3~6 business days.
You will get an email of shipping information including the tracking number once your order is shipped out from our warehouse, afterwards, you can track the package on www.hongkongpost.com or the website of local post office according to this email.
1, If the shipment is returned to us due to insufficient or incorrect address provided by you, you need to bear all postages. So, please make sure the address is correct and complete, including business name and suite number if the postal address is a business complex, and proper suburb name.
2, When the 2nd Delivery and Service Charges are requested for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted.
3, If your package is lost in transit, we must follow a set of procedures to locate your package. We must start a tracer with the shipping company. A tracer may take up to 8 business days to process. If the package is not found during that period, we can reship your order.
4, Orders can be cancelled only before it is processed. If the warehouse has already processed the order, we do not guarantee cancellation.
Tracking my shipment
We will email you the tracking information once your order is shipped. But because it is an international package, it needs to take some days to pass through the check of post and customs office. So please track it after about 3-5 days.
We ship the order by different methods as per your choice. In the email, we have attached the tracking method. You also can track it according to the instruction below:
If our defaul shipping method or EMS, the track number is as AA999999999BB, you can track it on:
If UPS, the tracking number appears in this format: 1Z9999999999999999, please track on:
If DHL, it is ten numbers as 9999999999, you can track it on:
If other shipping method and you don't know how to track it, please email us.